If the public have a problem with the energy companies, they are first directed to Ombudsman Services, which suggests itself to provide ‘independent dispute resolution for the communications, energy, property and copyright licensing sectors’.

Ombudsman Services is funded by the companies it handles complaints about, which raises questions about conflicts of interest and influence.  According to WhatDoTheyKnow.Com, a website which covers Freedom of Information requests to 15440 authorities,  Ombudsman Services is not subject to the Freedom of Information Act 2000. Read more…